FAQs

A late check-out in case of accommodation can only be arranged with the partner and usually depends on availability at the time of your stay. You can ask about the possibility at the reception upon arrival.

Your booking price will include Kenyageographic.com's 10% commission plus gateway fees, which are 3.5% for Pesapal and 2.9% plus a $0.49 fee for PayPal. Any additional charges or taxes are defined by the partner and local tax rules.

Some partners require a deposit. The deposit is a prepaid amount the partner charges ahead of your stay. The payment date, and how much is charged, depends on the partner's prepayment policy.

Room-specific cancellation details are provided next to each room type under the ‘Rules’ section. Keep in mind that special deals may have different cancellation or deposit policies than the regular ones, so it's a good idea to review both. You'll also find the specific information related to your booking in your confirmation.

No problem! Each SafariQuest Partner has a cancellation policy, but usually, you can cancel or change your booking up to 24 hours before your arrival time. You can find the specific policy and whether there's a cancellation fee under 'Policies'. This info is also in your confirmation email. Just keep in mind that non-refundable and special deal offers might have different policies, which you can see under the 'Conditions' column next to 'Room Type'.

Once you've cancelled a booking with us, keep an eye on your email for a confirmation of the cancellation. Don't forget to check your inbox as well as your spam or junk mail folders. If you haven't received an email within 24 hours, please reach out to the SafariQuest Partner to make sure they've received your cancellation.

Of course! Cancellation fees are set by our SafariQuest Partner and can be found in your cancellation policy. Any extra costs will be your responsibility.

SafariQuest Partners request this to confirm your reservation. You may be pre-authorised* to ensure that your credit card is valid and has sufficient funds, or in some cases, your details are used to pay for your stay when you book. *A pre-authorisation is a temporary hold on an amount to ensure your card is valid and has sufficient funds. The amount held will be returned to your account after a certain period of time, which depends upon the partner and your card provider.

Your booking price will include Kenyageographic.com's 10% commission plus gateway fees, which are 3.5% for Pesapal and 2.9% plus a $0.49 fee for PayPal. Any additional charges or taxes are defined by the partner and local tax rules.

Some partners require a deposit. The deposit is a prepaid amount the partner charges ahead of your stay. The payment date, and how much is charged, depends on the partner's prepayment policy.

Please keep in mind the following information:

Depending on the booking's payment policy, the charge may be one of the following:

1. A pre-authorization, which is a temporary hold on an amount to ensure your card is valid and has sufficient funds. The held amount will be returned to your account after a certain period of time, depending on the property and your card provider.
2. A deposit or prepayment, which is required by some partners when you book. This will be highlighted in your confirmation email. If you are eligible for free cancellation, this amount will be returned to you when you cancel your booking.

A late check-out in case of accommodation can only be arranged with the partner and usually depends on availability at the time of your stay. You can ask about the possibility at the reception upon arrival.

Partners usually accept payment for the stay with a different card or cash. To confirm that paying with a different credit card is acceptable, please contact the partner.