Ride-hailing apps have revolutionised how we get around, offering convenience and ease. However, safety remains a top concern, especially for solo travellers or late-night rides. Let us explore the unique safety features of Uber, Bolt (formerly Taxify), and Little Cab, all prominent players in Kenya’s ride-hailing scene.

Uber

To enhance safety during your trip, Uber offers a multi-layered approach. First, RideCheck prompts you to confirm everything is all right by requiring you to enter a PIN or answer a safety question. This can deter unsafe situations and provide Uber with data on potential incidents. Additionally, Follow My Ride allows friends and family to track your journey and receive notifications when you arrive. Finally, an Emergency assistance button connects you directly to local emergency services during a critical situation.

Bolt

Bolt bolsters safety through a comprehensive system that combines accountability, transparency, and real-time monitoring. A rider rating system ensures both riders and drivers are held responsible for their behaviour, potentially weeding out unsafe drivers. Throughout the ride, you can see your driver’s location and estimated arrival time on the map, providing peace of mind. Like Uber, Bolt allows you to share trip details with contacts, informing them about your journey. Finally, drivers can also access an SOS button to connect with emergency services if they encounter a critical situation.

Little Cab

Little Cab also prioritises rider safety with features like an in-app SOS button for directly connecting with emergency services. Riders can designate trusted contacts who will receive trip details upon request for additional security. Finally, Little Cab’s partnership with a major Kenyan telecom provider potentially offers them access to additional safety resources or verification measures, which can provide a sense of local support for some riders.

Choosing the Safest Option

While all three platforms offer core safety features like driver information, trip tracking, and emergency buttons, there are a few subtle differences. For example, Bolt’s driver SOS button and trip-sharing features provide real-time monitoring and might appeal to some riders. On the other hand, Uber’s multi-factor authentication and rider/driver rating system promotes transparency and accountability, which could be a deciding factor for others. Lastly, Little Cab’s partnership with a Kenyan telecom provider could offer a sense of local support for riders who value a strong local connection. It’s important to consider what matters most to you and choose a service that aligns with your priorities.

Remember:

  1. Regardless of the platform, stay alert during your ride.
  2. Verify the driver’s information and car details match what’s displayed on the app.
  3. Share your trip details with a trusted contact if desired.
  4. Don’t hesitate to end the ride or contact customer support when in doubt.

Ultimately, the safest app depends on your individual needs and preferences. By understanding the unique features of each platform, you can make an informed choice for a smooth and secure ride-hailing experience in Kenya.