If you would like to make a return, take a look at our Shipping, Returns, Exchanges & Refund Policy below. We want to make sure you are thrilled with your purchase. If there is anything we can do to improve your experience, please contact us at cx@kenyageographic.com.
Return Policy
We will accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition, you received it.
We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items.
If you wish to return your item, we must receive your request within 30 days of the date you received your item.
Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we have received your item and are processing your request. We will follow up with another email once we process the request to let you know if your return was approved.
If approved, we will refund your money to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Exchanges
In the unlikely event that you receive a damaged or defective item, we are happy to exchange the item for a new one. Please email cx@kenyageographic.com within 30 days of receiving your product to begin the process.
Return Shipping
After you have submitted a return request to cx@kenyageographic.com, we will send you a PDF of a return shipping label. Please print it out and affix to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.
Insurance
If you are shipping an item over USD75, consider purchasing shipping insurance to ensure it arrives. We cannot guarantee that we will receive your item.
We shall regularly update this Shipping, Returns, Exchanges and Refund Policy to reflect changes in our business as they take place.
