Kenya Geographic is a marketplace. When you book a stay, tour, car, event or buy from a TravelDuka store, your contract for that service or product is with the business that provides it. We arrange the booking or sale and take payment on its behalf.
These terms apply to everyone who uses kenyageographic.com. Each product also has its own short terms, listed in section 2.
Nothing in these terms takes away your rights under Kenyan consumer law.
Questions or complaints: cx@kenyageographic.com or +254 792 25 25 25.
1. Who we are
Kenya Geographic is the trading name of Kenia Geographic Ltd, a private company registered in Kenya under the Companies Act, 2015 (company number PVT-DLUBV58), of P.O. Box 7345-00100, Nairobi. We are recognised by the Tourism Regulatory Authority as a partner in the co-regulation of tourism services (letter ref. TRA1 HQ/1/16 (140)).
In these terms, “we”, “us” and “our” mean Kenia Geographic Ltd. “You” means anyone who visits or uses the website. “Partners” means the hotels, short-stay hosts, tour operators, car-hire firms, event organisers, shops, tutors and advertisers who offer their services through us.
2. What these terms cover
These terms apply whenever you use kenyageographic.com and its services. When you use one of the services below, its own terms also apply and form part of these terms:
If you…
These terms also apply
Book a hotel, short stay, tour or car (SafariQuest™)
[Booking Terms]
Buy an event ticket, booth or vendor space
[Event Ticket Terms]
Buy from a store on The TravelDuka™
[TravelDuka Buyer Terms]
Enrol on a LearnQuest™ course
[LearnQuest Terms of Enrolment]
Advertise, publish ads or share ads for commission (EneaViral™)
[EneaViral Advertiser Terms]
Write a review
[Reviews Policy]
Submit a guest article
[Contributor Terms]
List your business as a partner or open a store
Your partner agreement or seller agreement
If those terms say something different from these, the more specific terms apply to that service. How we handle your personal data is explained in our Privacy Policy and [Cookie Policy].
3. How the marketplace works
Partners supply; we arrange. Hotels, hosts, operators, organisers and stores set their own prices, availability, rules and policies. When you book or buy, the contract for the service or product is between you and that partner. We act as their agent to take your booking and payment and pass it on.
What we are responsible for. We are responsible for running the website, showing you the information partners give us, taking your payment securely, sending your confirmation, handling refunds that are due under the applicable terms, and helping you if something goes wrong.
Our own products. Some things are sold by us directly: courses we run on LearnQuest™, products in The Gear House™ store on The TravelDuka™, and our own advertising and creative services. For those, we are the seller.
Partner listings. We check partners when they join and ask them to keep their information accurate. Partners who hold a Tourism Regulatory Authority licence show their licence number on their listings. [Wording to be confirmed once TRA replies on the Partner Compliance Pathway.]
Flights. Flight searches on our site are provided by Travelpayouts / Aviasales. When you choose a flight you complete the booking on the airline’s or agent’s website, under their terms. We are not a party to that booking.
4. Your account
You need an account to book, buy, enrol or list. You must be 18 or over to create one. Under-18s may use the site only with a parent or guardian.
Keep your login details private. You are responsible for what happens under your account. If you think someone else has used it, tell us straight away.
You can sign in with Google if you prefer. Google’s terms apply to that sign-in.
Give us accurate information and keep it up to date.
You can close your account at any time from your dashboard or by emailing us. Bookings and orders already made stay in place.
5. Using the website fairly
Please don’t:
break the law, or use the site to deceive, harass or harm anyone;
copy, scrape or harvest listings, prices, reviews or personal data, or use bots to do so;
try to get into accounts, systems or data you are not allowed to access, or interfere with the site’s security (the Computer Misuse and Cybercrimes Act, 2018 applies);
make bookings you don’t intend to keep, or use stolen payment details;
post anything unlawful, defamatory, hateful, sexually explicit, misleading or that infringes someone else’s rights;
contact partners or other users through the site to sell them something unrelated.
If you do, we may remove content, cancel bookings that were made fraudulently, or suspend your account (section 12).
6. Prices, currencies and payment
Prices are set by partners (or by us for our own products) and shown in Kenya Shillings (KES). If you choose another currency, the converted price is an estimate using live exchange rates plus a margin of 3%; you are always charged in Kenya Shillings. Your bank may apply its own conversion and fees.
Before you pay, the checkout shows the full amount, including taxes the partner charges and the payment processing fee, which is listed as a separate line.
We take payment through licensed payment providers: Paystack (card and M-Pesa) and Pesapal. We do not store your card number.
If a price is clearly a mistake, we or the partner may cancel the booking or order and refund you in full.
7. Information, travel content and our assistant
Our blog, guides, magazine and podcast are written to inspire and inform. They are not professional advice. Conditions on the ground change: check opening times, entry rules, visas, health requirements and safety advice before you travel.
Advertising and affiliate links. Some content is paid for or sponsored and is labelled as such. Some links earn us a commission if you book or buy through them. This never changes the price you pay.
Our chat assistant uses artificial intelligence to answer questions quickly. Its answers can be wrong, so check anything important in your booking confirmation or with a person on our team. You can ask to speak to a person at any time.
8. Content you share
When you post a review, comment, photo, question or article, you keep ownership of it. You give us a free, worldwide, non-exclusive licence to publish, edit for length or clarity, translate and share it on our website, newsletters and social channels, with your name or username as you choose.
You confirm that what you post is your own, is honest, and does not break anyone’s rights.
We may decline or remove content that breaks these terms or the [Reviews Policy]. We don’t change the meaning of a review.
9. Our content and brands
The website’s design, text, photos, videos, maps and software belong to us or to the people who licensed them to us. You may view and share pages for personal use, and link to any page.
Please don’t copy our content for commercial use, frame our pages, or use our names and logos without permission. Kenya Geographic™, SafariQuest™, EneaViral™, The TravelDuka™, CreativeQuest™, LearnQuest™ and Safiri Kenya™ are our trade marks. Other brands on the site belong to their owners.
10. Other websites and services
We link to, embed or rely on services run by others, such as payment providers, maps, video players, flight search and social networks. Their own terms and privacy policies apply to them. We aren’t responsible for their content or services.
11. Our responsibility to you
We take reasonable care to run the website well and to pass on accurate information from partners. We can’t promise the site will always be available or error-free, and we may pause it for maintenance.
Partners are responsible for the services and products they provide, including their safety and quality. If something goes wrong with a booking or order, the partner’s obligations, the applicable product terms and the minimum protections in our [Cancellation & Refund overview] apply, and we will help you resolve it.
We are not responsible for losses that we could not reasonably have foreseen, or for business losses (such as lost profit) if you use the site for business.
Where we are responsible, our liability for a booking or order is limited to the amount you paid for it through us, except where the law does not allow a limit: for example, for death or personal injury caused by our negligence, for fraud, or for your rights under the Consumer Protection Act, 2012. [COUNSEL]
12. Suspending or closing accounts
We may suspend or close an account, or cancel a booking or order, if we reasonably believe it is being used for fraud, breaks these terms, or puts other users or partners at risk. We will tell you why unless the law or an investigation prevents it. If we cancel a valid booking for our own reasons, you get a full refund.
13. Changes to these terms
We may update these terms to reflect changes in our services or the law. We will show the date of the latest version at the bottom of this page and, for significant changes, tell account holders by email at least [14] days before they take effect. Bookings and orders already made follow the terms in force when you made them.
14. Complaints and disputes
Tell us first. Email cx@kenyageographic.com or call +254 792 25 25 25. We aim to reply within 24 hours and to resolve most issues within [7] working days. Our [Complaints & Disputes] page explains the steps.
Mediation. If we can’t agree, either of us may suggest mediation before going to court.
Courts. You can still take your complaint to the courts of Kenya, or to any public body that handles consumer complaints. Nothing here limits your legal rights as a consumer.
15. The law that applies
These terms are governed by the laws of Kenya. If any part of them is found to be invalid, the rest still applies. If we don’t enforce a term straight away, we can still enforce it later.
