Our Cookies and Privacy Policy

Protecting your private information is our priority. This Cookies & Privacy Policy applies to the https://kenyageographic.com website (the “Service”) operated by Kenia Geographic Ltd (“Kenya Geographic”). It governs data collection, usage, and disclosure of personal when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information under this policy. Unless otherwise defined in this Cookies & Privacy Policy, the terms used have the same meanings as our Website Terms and Conditions. By using this Service, you consent to the data practices described in this Statement.

Who we are

Kenia Geographic Ltd is a company registered in Kenya under the companies act, CAP 486, and operating under the Kenya Geographic brand (“us”, “we”, or “our”). We operate the https://kenyageographic.com website (the “Service”).

What Personal Data We Collect and Why We Collect it

We may collect personally identifiable information, such as your email address, name, photo, biography, home or work address, or telephone number.

If you purchase products and/or services, we collect and store billing information such as your billing address and phone number. For your protection, we do not store credit card numbers. While you visit our site, we will track:

Products you have viewed: we will use this to, for example, show you products you’ve recently viewed.
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we will ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We will also use cookies to keep track of cart contents while browsing our website.

We collect a subscriber’s email address, name, IP address, and time of signup for subscriptions to our Kenya Geographic Magazine. We use this information to verify the request’s validity and send the requested updates to the subscriber. In each email communication from us, the subscriber is provided with a link to unsubscribe from the list instantly.

When you purchase from us, we will ask you to provide information, including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We will use this information for purposes, such as, to:

Send you information about your account and order.
Respond to your requests, including refunds and complaints.
Process payments and prevent fraud.
Set up your account for our store.
Comply with any legal obligations we have, such as calculating taxes.
Improve our store offerings.
Send you occasional marketing messages by email. If you no longer wish to receive these messages, we provide you with a link in the message to instantaneously unsubscribe from further such messages.

If you set up an account, we will store your name, address, email, and phone number, which we will use to populate the checkout for future orders.

We generally store information about you for at least as long as we need the information for the purposes we collect and use, and we are not legally required to continue to keep it. However, please note that we will store order information indefinitely for tax and accounting purposes. This information includes your name, email address, and billing and shipping addresses.

We may also collect anonymous demographic information, which is not unique to you, such as your postal code, age, gender, preferences, interests, and favourites. We reserve the right to delete customer information.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent.
Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

We collect information about you during the registration, enrollment, and checkout processes of our courses on our site. For example, when you register an account with us, we will ask you to provide your name, billing address, email address, phone number, credit card/payment details and optional account information like username and password. We will use this information for purposes, such as, to:

Send you information about your account, orders, courses, and memberships.
Communicate with you about your enrolled courses and memberships.
Respond to your requests, including refunds and complaints.
Process payments and prevent fraud.
Set up your account for our site.
Comply with any legal obligations we have.
Improve our site’s offerings.
Send you marketing messages, if you choose to receive them.

Course and membership instructors can access your course progress and activities, including:

Enrollment dates for their courses and memberships
Course progress and status information for their courses
Quiz and assignments answers and grades for their courses
Comments and reviews made on their memberships and courses

Information about your computer hardware and software also may be automatically collected by us. This information can include your IP address, browser type, domain names, access times, and referring site addresses. We use this information to operate the Service, maintain the Service’s quality, and provide general statistics regarding the use of this website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through participation in this Service, others may collect and use this information.

We encourage you to review the terms of use and/or privacy statements of websites you choose to link to from this site so that you can understand how those websites collect, use, and share your information. However, we are not responsible for the terms of use and/or privacy statements or other content on websites outside of https://kenyageographic.com.

We provide a Hotel Management Information System (HMIS), which provides our B2B and B2C customers with a platform to market their properties and book their accommodation tours, and safari car hires, respectively. These customers open accounts to list properties (B2B) and book properties (B2C).

Comments

When visitors leave comments on the website, we collect the data shown in the comments form and the visitor’s IP address and browser user agent string to help with spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. This is because visitors can download and extract any location data from images on the website.

Contact Forms

We provide contact forms for various purposes and retain their information indefinitely. We utilise the information only for purposes consistent with the form’s purpose. For example, concerning our Contact Us form, the information is used to respond to your inquiry.

Cookies

If you leave a comment on our website, you may opt to save your name, email address and website in cookies. These offer you the convenience of not having to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and gets discarded when you close your browser.

We will also set up several cookies to save your login information and your screen display choices when you log in. Login cookies last for two days, and screen options cookies last for a year. So, for example, if you select “Remember Me”, your login will persist for two weeks. The login cookies are removed when you log out of your account.

An additional cookie will be saved in your browser if you edit or publish an article. This cookie includes no personal data and indicates the post ID of the article you just edited. It expires after one day.

Embedded Content from Other Websites

Articles on this website may include embedded content (e.g. videos, images, articles and other content). Embedded content from other websites behaves the same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Our website uses plugins from YouTube, which Google operates. The pages’ operator is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about the pages you have visited.

If you are logged in to your YouTube account, YouTube allows you to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. Accordingly, this constitutes a justified interest according to Art. 6 (1) (f) DSGVO.

You can find further information about handling user data in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

For uniform representation of fonts, this page uses web fonts provided by Google. Your browser loads the required web fonts into your browser cache to display texts and fonts correctly when you open a page.

For this purpose, your browser has to establish a direct connection to Google servers. Google thus becomes aware that you accessed our web page via your IP address. In addition, the use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest according to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

You can find further information about handling user data at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

Analytics

We use Google Analytics to monitor and analyse the use of our Service. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. Google shares this data with other Google services. For example, Google may use the collected data to contextualise and personalise the ads of its advertising network. You can opt out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, You may provide non-personally identifiable visitor information to other parties for marketing, advertising, or other uses.

How Long we Retain your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This retention is so we can automatically recognise and approve any follow-up comments instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You have over Your Data

If you have an account on this website or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data

We store your data in a secure database with the hosting company of this site, SiteGround, which is contractually obligated, through a public Data Privacy Addendum, to uphold EU Regulation 2016/679 (The General Data Protection Regulation, or GDPR). See https://www.siteground.com/viewtos/data_processing_agreement?scid=2&lang=en.

On our pages, plugins of the SoundCloud social network (SoundCloud Limited, Berners House, 47-48 Berners Street, London W1T 3NF, UK) may be integrated. In addition, the SoundCloud logo can recognise the SoundCloud plugins on our site.

When you visit our site, a direct connection between your browser and the SoundCloud server is established via the plugin. This enables SoundCloud to receive information that you have visited our site from your IP address. In addition, if you click on the “Like” or “Share” buttons while you are logged into your SoundCloud account, you can link the content of our pages to your SoundCloud profile. This means that SoundCloud can associate visits to our pages with your user account. As the provider of these pages, we would like to point out that we do not know the content of the data transmitted or how SoundCloud will use it. For more information on SoundCloud’s privacy policy, please go to https://soundcloud.com/pages/privacy.

If you do not want SoundCloud to associate your visit to our site with your SoundCloud account, please log out of your SoundCloud account.

We may process online payments for products and services through Stripe. Stripe is contractually obligated to maintain strict customer data privacy, including compliance with GDPR. You may share the following information with Stripe: name; email; address; phone; city/province (or equivalent)/postal code or, if outside Kenya, city/state/zip; unique payment identifier; and payment provider identifier. We may also process online payments through PayPal. Paypal maintains strict data privacy policies. You may share the following information with Paypal: name; email; address; phone; city/province (or equivalent)/postal code or, if outside Kenya, city/state/zip; unique payment identifier; and payment provider identifier. We may also process online payments through PesaPal. PesaPal maintains strict data privacy policies. You may share the following information with Pesapal: name; email; address; phone; city/province (or equivalent)/postal code or, if outside Kenya, city/state/zip; unique payment identifier; and payment provider identifier. Information provided to Stripe, PayPal or PesaPal, as the case may be, includes information required to process or support the payment, such as the product or service purchase, date and time of the purchase, purchase total, and billing information.

We may offer store credit and/or gift certificates. If you are logged in, we access your billing email address saved in your account and the billing email address entered during purchase. If you are not logged in, we collect your billing email address entered during purchase. In addition, we store any coupon code generated for you, any coupon code passed via URL, and any coupon amount, email, and message entered for a gift-card receiver. We store this data to process it for you whenever required.

If you order a product from our travel store, it may be fulfilled directly from our headquarters from our inventory. If so, we will provide your shipping data to Seabourne Express Limited using its secure online website or to TNT Express worldwide Kenya using its secure website. We may also fulfil your order through our global distributor, DHL. If so, we will provide your shipping data to DHL using its secure website.

Data Breach Policies

For your protection, we do not store credit card numbers. Therefore, if a breach of our site occurs, customer credit card numbers are not available to a hacker.

As noted above, we store other, less sensitive user information. If we become aware of a breach, we will notify by email the impacted users promptly and no later than 24 hours following our learning of the breach. In addition, we will take all necessary and proper steps reasonably available to us to secure the site from further intrusion.

Privacy Protection Concerns?

We take your privacy seriously. If you have concerns not otherwise addressed in this Cookies & Privacy Policy, please contact us via our contact page.

Children Under Eighteen

We do not knowingly collect personally identifiable information from children under the age of eighteen. If you are under the age of eighteen, you must ask your parent or guardian for permission to use this site. If you are a parent or guardian and know that your Children have provided us with Personal Data, don’t hesitate to contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we remove that information from our servers.

Changes to this Statement

We will occasionally update this Cookies & Privacy Policy to reflect company and customer feedback and changes in the law. Therefore, we encourage you to periodically review this Statement to inform yourself of how we are protecting your information.

Contact Information

We welcome your comments regarding this Cookies & Privacy Policy. If you believe that we have not adhered to it, please contact us. For more information, please review our Website Terms and Conditions.